Billing Inquiries

Have a billing inquiry or need a refund?

To request a refund, please send an email to info@innovativelanguage.com or complete the form below. To expedite your request, please include the email/username that you sign in with and the last 4 digits of the credit card number that was charged. If the charge was on PayPal, please include the PayPal transaction ID. We'll do our utmost to resolve your issue as quickly as possible.

Please note that filing a dispute with your credit card company or PayPal is not the fastest way to get a refund, and may even slow down the refund process.

Please be sure to look at the FAQs below in case your question is already answered.

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I would like a refund.

We’re very sorry that you’re not happy with your subscription. If you aren’t satisfied, then neither are we, and we’ll gladly issue a refund. Every subscription purchase is backed by a 60-day money back guarantee. Please note that filing a dispute with your credit card company or PayPal is not the fastest way to get a refund, and may even slow down the refund process. To request a refund, please contact us using the form above. To expedite your request, please include the email/username that you sign in with and the last 4 digits of the credit card number that was charged. If you made your purchase through PayPal please include the PayPal transaction ID of the charge. We’ll do our utmost to resolve your issue as quickly as possible.

I signed up for the $1 offer. Will you charge me more next month?

The $1 offer allows you to experience Premium (worth $25/month) for 1 month for just $1. After that, the price goes back up to the regular $25/month. As mentioned in the $1 offer, if you enjoy the plan and do nothing, you’ll pay $25/month for the next month. Otherwise, simply cancel auto-renewal to avoid future charges.

I thought I was paying monthly over time, but I was charged all at once.

All Basic, Premium and Premium PLUS subscriptions are billed upfront at the start of your term. By choosing a long-term subscription, you save up to 40% off the monthly fee. If you prefer to pay monthly, contact us to downgrade your term to 1-Month Basic ($8 per month), Premium ($25 per month), or Premium PLUS ($47 per month).

A coupon I used didn't work.

If you purchased using a coupon code but did not receive a discount, the subscription TYPE (Basic, Premium or Premium PLUS) or TERM (1-month, 3-month, 6-month, 12-month or 24-month) that you purchased may not have eligible for discounts. If you believe that your purchase was not discounted in error, contact us using the form above and tell us which promotion you attempted to use and what subscription type you purchased.

I don't recognize this charge.

Innovative Language Learning owns and operates 34+ language learning websites including JapanesePod101.com, SpanishPod101.com and ChineseClass101.com (among others). The statement from your payment method will show a transaction from WWW.LANGUAGEPOD101.COM. Some statements may also show the city name of the Innovative Language Learning billing office in Franklin Square, NY. If you still don't recognize the charge, please contact us using the form above.